Revised July 27, 2020
Thank you for your interest in Isekai Entertainment LLC (“Company”, “we”, “us”, or “our”) and our “Games” (“Sword Reverie” or others). We are committed to protecting your personal information and your right to privacy.
When you visit our “Websites” (https://swordreverie.com, https://isek.ai, and others) , when you play any of our “Games” (“Sword Reverie” and others), or use any of our services or products (the “Services“, “Products“, which include the Websites and Games), we appreciate that you are trusting us with your information. We take your privacy very seriously.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website and Games). In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, you may email us at [email protected].
TABLE OF CONTENTS
Personal information collected with consent provided by user:
We DO NOT automatically collect personal identifiable information such as email, first name, last name, or information for playtests (VR Headset, PC Specs, Gaming Experience) etc. We DO NOT send email marketing to potential customers from purchased mailing lists without first obtaining the users consent.
User will have consented to providing us their personal information when the user provides that information to us through our Explicit Form (sign up form or playtest surveys) or through Soft-opt in when purchasing our product, game, or service and not opting-out of additional communications.
During the purchase or sale of any of our company’s Games, Products, or Services including on Third-party Platforms (such as Oculus Store, Steam Store, Kickstarter, etc.) where you also provide your personal identifiable information, you will have consented to providing us your personal information for the purposes described in this Privacy Notice if you DO NOT OPT-OUT.
If you no longer wish to be contacted by email about our company, and our Games and Services, you may unsubscribe at any time using the unsubscribe link in our emails. You may also ask us to remove the personal data you provided at any time by contacting us at [email protected].
Automated anonymized data collection:
By using our Services, including by browsing our Websites or by playing our Games, you consent to have certain anonymized data collected from you. This anonymized data may be linked to your personal identifiable information if you have created an account to complete the linking or if you otherwise provide us your information to link the data such as in a playtest survey. If you do not create an account to link the data, the data will remain anonymized, and we will have no way of knowing who the data belongs to, and hence will not be able to delete your data or to restore your gameplay progress using the data. When you ask for you data to be deleted, we may delete only the link that makes the anonymized data identifiable and not the underlying data itself.
The anonymized data we collect may include:
Web browsing info:
IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, city, information about when and how often you use our Website and what actions you took on our Website, whether you clicked on our advertisements, and other technical information.
Save data to track your progress in the game and game logs for in game actions such as when, how often, and how long you played our games, where you walk to in game, how you are swinging weapons, how many enemies you hit and killed, enemy AI behavior, when you are hit or killed, what abilities were used, your level, weapons and materials you crafted, etc. as well as device information, city, as well as other technical information such as crash logs.
We only collect data that relate to our Company and Services. We do not automatically collect data on actions or behaviors outside of our website, services, products, and games such as what other games and apps you may be using or playing, or what other websites you are browsing unless you explicitly provide that data to us in our surveys.
The information we collect is primarily aimed to help us build better games that our players will like.
However, we may use the information we collect for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
We do not share your information with third parties unless it is for the purpose of conducting legitimate business related to our Company and Services. Those purposes are outlined in Section 2.
We DO NOT sale your email to spammers or other marketers unrelated to our Company.
We use third parties to collect and store your data. We may also store your data on our own internal systems. These third parties include but are not limited to Google, Facebook, Reddit, Twitter, Mailchimp, etc. We will take necessary precautions to prevent unauthorized access to our own internal systems and third-party systems where your data is stored. We expect our third-party partners to also take necessary precautions to prevent unauthorized data access. However, we are not liable for data breaches caused by our third-party partners. In case of data breach, you will be notified in a timely manner.
Your information may be transferred to, stored, and processed by us in our facilities and by third parties (such as, but not limited to Google, Facebook, Reddit, Twitter, Mailchimp, etc.) with whom we may share your personal information to for our business purposes outlined in Section 2.
If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.